Privacy Policy - Urbanled

1. Introduction

This privacy policy explains how URBANLED SRL, headquartered in Oradea, Eurobusiness 2 Industrial Park, Thomas Alva Edison Street no. 15, Bihor County, registered with the Trade Register under no. J2014001420053, VAT no.: RO31467511 (“Urbanled”), collects, uses and protects the personal data of the users of the website urbanled.ro.

We comply with the applicable data protection laws, including the Regulation (EU) 2016/679 (GDPR).

2. Data we collect

Through the forms on the Website or via other communication channels, we may collect the following data:

Full name
Phone number
Email address
City / County
Estimated technical data regarding energy consumption (optional)
Voluntarily submitted messages and comments

We also collect technical data through cookies (IP address, browser type, operating system, browsing behavior).

3. Purposes of data processing

The collected data is used for the following purposes:

Contacting users who request offers or information
Preparing commercial offers and related documentation
Communicating contracts and carrying out the commercial relationship
Sending commercial communications and marketing information (only with the explicit consent of the user)
Analyzing website traffic and improving user experience (via Google Analytics, Facebook Pixel and technical cookies)

4. Legal basis for processing

Performance of a contract or pre-contractual steps – for requests for offers and submitted orders.
User consent – for newsletters, marketing, and analytics cookies.
Urbanled’s legitimate interest – to improve services and ensure the security of the Website.

5. Data retention period

Data from offer or contact forms is stored for 2 years.
Data required for accounting and tax obligations is stored according to applicable laws (minimum 10 years).
Data collected through cookies is stored in accordance with Google and Facebook policies, but no longer than necessary for the purpose for which it was collected.

6. Disclosure of data to third parties

Urbanled does not sell or rent personal data to third parties.
Data may be shared with contractual partners only to the extent necessary to perform services (e.g. authorized installers, equipment suppliers).
Data may be transferred to IT, email or traffic analysis service providers (Google, Facebook), located in the European Economic Area or in countries ensuring an adequate level of protection.

7. User rights

According to GDPR, you have the following rights:

Right of access – to know what data we process about you.
Right to rectification – to request correction of inaccurate data.
Right to erasure (“right to be forgotten”) – under certain conditions.
Right to restriction of processing.
Right to data portability.
Right to object – to the use of your data for marketing purposes.
Right to lodge a complaint with the National Supervisory Authority for Personal Data Processing.

To exercise these rights, you can contact us at: office@urbanled.ro.

8. Data security

Urbanled implements technical and organizational measures to protect personal data against unauthorized access, loss or alteration.

9. Cookie policy

The Website uses necessary cookies for operation, as well as analytics and marketing cookies through Google Analytics and Facebook Pixel.
For details, please see the dedicated section: Cookie Policy.

10. Changes to the policy

Urbanled reserves the right to amend this privacy policy. The updated version will be published on urbanled.ro with the date of the last update.